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Quick Help Directory
After visiting our self-help portal, should you need further support you can contact Citizens Advice Lewisham Enquiryline: 0800 231 5453 or by Email here.
Alternatively, you may wish to contact one of the following specialist services.
Christmas in Lewisham
For food and other services over the holiday period please visit:
Consumer
For help with a Consumer problem, please contact:
Citizens Advice Consumer Helpline
0808 223 1133
Support for deaf people
Many of the organisations in this directory offer an online chat through their website and an email enquiries option.
For generalist advice, you can contact:
Deafplus: Information and advice for deaf people
Citizens Advice online chat
Citizens Advice Lewisham online enquiry
Debt advice
National Debtline
Monday to Friday: 9am – 8pm and Saturday: 9:30am – 1pm
Freephone 0808 808 4000
Discrimination
If you wish to get advice and take action about discrimination please contact:
Equality Advisory Support Service
Help and advice on discrimination and human rights
Helpline: 0808 800 0082 Mon – Fri 9am – 7pm, Sat 10am – 2pm
Textphone: 0808 800 0084
www.equalityadvisoryservice.com
Domestic Abuse
If you are in immediate danger please call 999.
If your ex partner’s behaviour makes you feel threatened please contact the
National Domestic Abuse Helpline
0808 2000 247
Advice on legal options & specialist support for female survivors of domestic abuse please contact
FLOWS
020 3745 7707
Email: [email protected]
Contact form: https://www.flows.org.uk/contact
You may also contact
Women’s Aid
Chat: https://chat.womensaid.org.uk/
Email: [email protected]
For a dedicated service for men who are affected by Domestic Abuse call:
Men’s Advice Line
0808 801 0327
Email: [email protected]
Employment
For advice on employment rights or for Early Conciliation if you are thinking of making an employment tribunal claim please contact:
ACAS
0300 123 11 00
Family
For maternity related issues please contact:
Maternity Action Advice Line
London – 0808 802 0057
For support and advice for single parents you can contact please contact
Gingerbread
0808 802 0925
Health and social care enquiries
If you have been victim of a crime please contact:
National Victim Support
08 08 16 89 111
If you’re worried about the safety or welfare of an adult Lewisham resident, please contact Lewisham council’s Adult Social Services using the details below.
Telephone: 0208 314 7777
Email [email protected]
For information & advice service about health or social care in Lewisham.
Healthwatch
020 3886 0196
If you need support relating to a mental health issue please contact
Bromley, Lewisham & Greenwich Mind
Telephone: 01689 811222
Housing
If you are at risk of homelessness please contact:
Lewisham Council’s Housing Options
Telephone: 020 8314 7007
Email: [email protected]
If your private landlord fails to take action about disrepair and poor conditions in your rented property you can contact Lewisham council’s private sector housing enforcement.
Private Sector Housing Enforcement
Email: [email protected]
Telephone: 020 8314 6420
If your private landlord is breaking the law please contact Lewisham Council’s Rogue Landlord team.
Telephone 0208 314 9285
Email [email protected]
If you rent from the council or a housing association please make a formal complaint to your housing provider in the first instance.
If you need further housing support please note that you can also contact:
Shelter
0808 800 4444 to speak to a housing expert.
Legal advice
Civil Legal Advice
If you are eligible for legal aid you can get free legal advice on 0345 345 4 345 (offers translation service). To check your eligibility see www.gov.uk/civil-legal-advice
For women seeking legal advice for the following matters you can contact:
Rights of Women
London Family Law Line: 020 7608 1137
Criminal Law Line: 020 7251 8887
Immigration & Asylum Law Line: 020 7490 7689
Sexual Harassment at Work Law Line: 020 7490 0152
Email: [email protected]
LGBTQ+
GIRES (Gender Identity & Research Education Society)
Online Enquiry Form: https://www.gires.org.uk/contact-us/
For advice for gender diverse children, young people & their families please contact
Mermaids
0800 801 0400
Email: [email protected]
For Health & wellbeing services for LGBT young people incl. counselling & hate crime please call:
Metro Charity
020 8305 5000
For information and support for LGBT communities and their allies please contact:
Stonewall
0800 050 2020
Pensions
For pension enquiries contact:
Pension service
0800 731 0469
The Pensions Advisory Service
(TPAS): 0800 011 3797
www.pensionsadvisoryservice.org.uk
Start benefit claims
If you need assistance with a new Universal Credit application please contact Citizens Advice Help to Claim service
0800 144 8444
You can start a PIP claim
by calling the DWP-PIP helpline: 0800 917 2222
Support for Carers
If you provide unpaid care for a friend or family member with a long term health condition, you can access support from:
Carers Lewisham
020 8699 8686
Carers UK
0808 808 7777
Tax advice
If you need help with a tax issue please contact:
HMRC income tax
general enquiries: 0300 200 3300
If you need further help please contact:
Tax Aid
0345 120 3779
If you are over 60 and need help with a tax enquiry you can also contact:
Tax help for older people
01308 488 06