Consumer

From small purchases to holidays, find information on your rights as a consumer here. If you require additional information or advice, please call our Advice Line on 0800 231 5453  Mon to Fri, 9:30am – 12:30pm and 1:30pm – 4:00pm.

Issues with a purchase

Holidays and transport

Insurance

You’ve changed your mind

Post

Phone, internet or TV

Home improvements

Get more help

Energy

Template letters

Scams

Event tickets

Water

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