Accessibility statement

Accessibility statement

This accessibility statement applies to the Citizens Advice website.

This website is run by Citizens Advice. We want as many people as possible to be able to use this website. You should be able to:

  • easily understand our content
  • view images and multimedia – including videos, animations and audio
  • read text with good colour contrast
  • skip to main content using a keyboard

You can find advice on making your device easier to use on the AbilityNet website.

How accessible this website is

We know parts of this website aren’t fully accessible, for example:

  • some pages have poor colour contrast
  • some labels and error messages aren’t clear what they relate to
  • some buttons aren’t correctly identified
  • some pages and forms don’t work well when zoomed in
  • some pages and forms can’t be accessed or navigated with a keyboard
  • some links don’t have useful text or you can only tell they’re links because of what colour they are
  • navigation isn’t consistent

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille, you can ask by using the link at the end of each page. We’ll consider your request and get back to you.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can tell us about them with the link at the end of each page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a textphone service for people who can’t hear or speak on the phone. You can find out more about textphone on the Relay UK website.

Most of our offices have audio induction loops. We can arrange a British Sign Language (BSL) interpreter if you contact us before your visit. Find out how to contact us.

Technical information about this website’s accessibility

Citizens Advice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

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