Quick Help Directory

 

 

Consumer Issues

For help with a consumer problem, please contact:

• Citizens Advice Consumer Helpline: 0808 223 1133
  Citizens Advice Consumer Support

Support for Deaf People

Many organisations in this directory offer online chat and email enquiries. For general advice, contact:

• Citizens Advice Online Chat: Web Chat Service

Debt Advice

• National Debtline
  • Freephone: 0808 808 4000
  • Monday to Friday: 9am – 8pm, Saturday: 9:30am – 1pm
  • Contact National Debtline

Discrimination

For advice and support regarding discrimination, contact:

• Equality Advisory Support Service
  • Helpline: 0808 800 0082 (Mon – Fri: 9am – 7pm, Sat: 10am – 2pm)
  • Textphone: 0808 800 0084
  • Visit Website

Domestic Abuse

If you or someone else are in immediate danger, call 999.

• National Domestic Abuse Helpline: 0808 2000 247
  • Website
• FLOWS (Legal advice & specialist support for female survivors)
  • Phone: 020 3745 7707
  • Email: [email protected]
  • Contact Form
• Women’s Aid
  • Chat: Live Chat
  • Email: [email protected]
  • Website
• Men’s Advice Line (Support for men affected by domestic abuse)
  • Helpline: 0808 801 0327
  • Email: [email protected]
  • Website

Employment

For employment rights advice and Early Conciliation services:

• ACAS
  • Phone: 0300 123 1100
  • Website

If you are a member of a Trade Union, please contact your trade union. You can read more about the role of Trade Unions here. 

Family Support

• Maternity Action Advice Line
  • London: 0808 802 0057
  • Website
• Gingerbread (Support for single parents)
  • Helpline: 0808 802 0925
  • Website

Health and Social Care Enquiries

• National Victim Support (For crime victims)
  • Helpline: 08 08 16 89 111
  • Website
• Lewisham Adult Social Services
  • Phone: 0208 314 7777
  • Email: [email protected]
  • Website
• Healthwatch Lewisham (Health & social care advice)
  • Phone: 020 3886 0196
  • Website
• Bromley, Lewisham & Greenwich Mind (Mental health support)
  • Phone: 01689 811222
  • Website

Housing Support

• Lewisham Council’s Housing Options
  • Phone: 0808 178 0939 
  • Email: [email protected]
  • Website
• Private Sector Housing Enforcement (For disrepair issues)
  • Phone: 020 8314 6420
  • Email: [email protected]
  • Website
• Rogue Landlord Team
  • Phone: 0208 314 9285
  • Email: [email protected]
  • Website
• Shelter (Housing expert advice)
  • Phone: 0808 800 4444
  • Website

Legal Advice

• Civil Legal Advice (Legal aid eligibility check)
  • Phone: 0345 345 4345
  • Website
• Rights of Women
  • Family Law: 020 7608 1137
  • Criminal Law: 020 7251 8887
  • Immigration & Asylum Law: 020 7490 7689
  • Sexual Harassment at Work: 020 7490 0152
  • Email: [email protected]
  • Website

LGBTQ+ Support

• GIRES (Gender identity support)
  • Contact Form
• Mermaids (Gender-diverse youth support)
  • Phone: 0800 801 0400
  • Email: [email protected]
  • Website
• Metro Charity (LGBTQ+ wellbeing services)
  • Phone: 020 8305 5000
  • Email: [email protected]
  • Website
• Stonewall (LGBTQ+ information & support)
  • Phone: 0800 050 2020
  • https://www.stonewall.org.uk/resources/support-services-in-the-sector

Pensions Advice

• Pension Service
  • Phone: 0800 731 0469
  • Website
• Pension Wise
  • Phone: 0800 138 3944
  • Website

Benefits & Carer Support

• Universal Credit Help to Claim (Citizens Advice)
  • Phone: 0800 144 8444
  • Website
• PIP Claims (DWP Helpline)
  • Phone: 0800 917 2222
  • Website

Tax Advice

• HMRC Income Tax General Enquiries
  • Phone: 0300 200 3300
  • Website
• Tax Aid 
  • Phone: 0345 120 3779
  • Website

If you are over 60 and need help with a tax enquiry you can also contact:

• Tax help for older people
  • Phone: 01308 488 06 
  • Website